Terms of Service

1. Acceptance of Terms

Welcome to The Work Buddy. By accessing or using our platform, web application, mobile applications, or any associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you or the organisation you represent ("Client," "you," or "your") and Ashish Kumar Deo Mathpal, operating as The Work Buddy ("we," "us," or "our"). Where a separate commercial agreement, statement of work, or service order exists between you and The Work Buddy, the terms of that agreement shall prevail over these Terms to the extent of any inconsistency.

2. Nature of Service

The Work Buddy is a business-to-business (B2B) AI-powered work management platform. The Service is designed for use by businesses, organisations, and professionals — it is not a consumer product.

The Service provides:

• AI-powered contact extraction, intent classification, and data management
• Task, deal, project, and ticket management through a chat-first interface
• Multi-platform access (web application, iOS and Android mobile apps)
• AI personas for role-based business assistance
• Email drafting, voice transcription, and communication tools
• Multi-tenant workspace with team collaboration

3. Deployment Models

3.1 Cloud-Hosted (Managed Service)

In the cloud-hosted model, we operate and maintain the platform infrastructure. We bear the costs of hosting, maintenance, and platform-level operations. The Client's data is stored on our managed servers with strict tenant isolation enforced through row-level security. Service availability, support levels, and specific terms are governed by the applicable commercial agreement.

3.2 Self-Hosted (On-Premise)

In the self-hosted model, the Client deploys and operates the platform on their own infrastructure. The Client bears all infrastructure costs, including servers, databases, networking, and any third-party services required to operate the platform. We provide the software under licence and may provide implementation support, updates, and maintenance under a separate commercial agreement. In this model, the Client is solely responsible for data security, backups, compliance, and the selection and configuration of third-party AI providers.

3.3 Commercial Agreements

Access to the Service, feature scope, support levels, and pricing are determined by individual commercial agreements between us and each Client. We do not publish standard pricing. All commercial terms are negotiated directly and may vary based on deployment model, usage, customisation requirements, and support needs.

4. User Accounts

4.1 Registration

To use the Service, you must create an account by providing accurate and complete information. You may register using email OTP verification. Organisation administrators may invite additional team members.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, session tokens, and any devices used to access the Service. You must notify us immediately of any unauthorised access or suspected security breach. We are not liable for any loss resulting from unauthorised use of your account.

4.3 Account Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your organisation. By creating an account, you represent and warrant that you meet these requirements.

4.4 Multi-Tenant Architecture

The platform operates on a multi-tenant architecture where each organisation's data is logically isolated. No organisation can access another organisation's data. Each tenant may configure their own team members, roles, and permissions within their workspace.

5. Acceptable Use

5.1 Permitted Use

You may use the Service for lawful business purposes, including:

• Managing customer relationships, contacts, and business entities
• Tracking tasks, deals, projects, and team activities
• Using AI-assisted features for data extraction, drafting, and organisation
• Communicating within your team through the platform

5.2 Prohibited Use

You agree NOT to:

• Use the Service for any illegal, fraudulent, or unauthorised purpose
• Violate any applicable laws, regulations, or third-party rights
• Upload malware, viruses, or malicious code
• Attempt to gain unauthorised access to our systems, other accounts, or other tenants' data
• Scrape, harvest, or collect data from the Service through automated means
• Reverse engineer, decompile, disassemble, or create derivative works based on the Service
• Sublicence, resell, or redistribute the Service without our written consent
• Use the Service to send unsolicited bulk communications or spam
• Circumvent or interfere with security measures, rate limits, or access controls
• Use the AI features to generate content that violates applicable laws or third-party rights

6. Intellectual Property

6.1 Our Intellectual Property

The Work Buddy platform — including all software, source code, algorithms, user interfaces, designs, documentation, trademarks, logos, trade secrets, and proprietary technology — is and remains the exclusive property of Ashish Kumar Deo Mathpal. All rights not expressly granted under these Terms or a commercial agreement are reserved.

You may not copy, modify, adapt, translate, distribute, licence, sell, reverse engineer, decompile, or create derivative works based on any part of the Service without our prior written consent. This restriction applies regardless of the deployment model.

6.2 Licence Grant

Subject to these Terms and any applicable commercial agreement, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your agreement. This licence does not convey any ownership rights in the Service.

6.3 Your Content

You retain full ownership of all data, content, and information you input, upload, or create using the Service ("Your Content"). By using the Service, you grant us a limited licence to use, store, process, and transmit Your Content solely for the purpose of providing and operating the Service. We will not use Your Content for any other purpose, including marketing, analytics, or AI model training.

6.4 AI-Generated Content

Content generated by the platform's AI features (email drafts, summaries, extracted data, suggestions) is provided as-is, without any warranty of accuracy, completeness, or fitness for any particular purpose. You are solely responsible for reviewing, verifying, and editing all AI-generated content before acting upon it or sharing it with third parties. We do not claim ownership of AI-generated content produced within your workspace.

6.5 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such feedback into the Service without any obligation or compensation to you.

7. Data and Privacy

Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to data processing as described in the Privacy Policy.

7.1 Data Ownership

You own your data. We do not sell, rent, or trade your data. We do not use your data for marketing purposes or to train AI models. Your data is used exclusively for providing the Service to you.

7.2 Data Portability

You may request export of your data in a structured, machine-readable format at any time. For enterprise clients, data export procedures are defined in the applicable commercial agreement.

7.3 Data Deletion

Upon termination of your account or commercial agreement, we will permanently delete your data within 30 days, unless retention is required by law or you request a data export before deletion. For self-hosted deployments, data deletion is the Client's responsibility.

7.4 Data Processing by Third Parties

The Service uses third-party AI providers (currently Groq) to process conversational AI requests. Minimal conversational context is transmitted to these providers strictly for processing your requests. Your data is not used by these providers to train or improve their models. Please refer to our Privacy Policy for full details on third-party data processing.

8. Third-Party Services and AI Disclaimer

8.1 Third-Party Dependencies

The Service relies on third-party infrastructure, services, and AI providers. We select these providers with care, but we do not control and cannot guarantee the availability, accuracy, or security of third-party services. We are not liable for any loss or damage arising from the unavailability, failure, or conduct of third-party services.

8.2 AI Disclaimer

The AI-powered features of the Service use large language models (LLMs) provided by third parties. These models may produce inaccurate, incomplete, or inappropriate outputs. AI outputs do not constitute professional advice (legal, financial, medical, or otherwise). You are solely responsible for evaluating and acting upon AI-generated content. We expressly disclaim all liability for decisions made or actions taken based on AI-generated content.

8.3 Custom AI Configuration

For clients with specific compliance, data sovereignty, or security requirements, we may offer configuration of alternative AI providers under a separate commercial agreement. In self-hosted deployments, the Client is responsible for selecting, configuring, and maintaining their AI provider integration.

9. Service Availability

We endeavour to maintain high availability of the cloud-hosted Service, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, deploy updates, or make modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned maintenance.

Any specific uptime commitments, support response times, or service level guarantees are set out in individual commercial agreements and not in these Terms.

For self-hosted deployments, service availability is entirely the Client's responsibility.

10. Disclaimers and Limitation of Liability

10.1 Service Provided "As-Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.2 No Liability for AI Outputs

WE EXPRESSLY DISCLAIM ALL LIABILITY FOR THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO EXTRACTED DATA, EMAIL DRAFTS, SUMMARIES, CLASSIFICATIONS, AND RECOMMENDATIONS. AI OUTPUTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE WORK BUDDY, ITS OWNER, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.4 Third-Party Liability

WE ARE NOT LIABLE FOR ANY LOSS, DAMAGE, OR INJURY ARISING FROM THE ACTS, OMISSIONS, UNAVAILABILITY, OR FAILURES OF THIRD-PARTY SERVICES, INCLUDING AI PROVIDERS, CLOUD HOSTING PROVIDERS, EMAIL DELIVERY SERVICES, AND PUSH NOTIFICATION SERVICES.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Work Buddy, its owner (Ashish Kumar Deo Mathpal), affiliates, contractors, and service providers from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service or any content you submit, upload, or create through the Service
• Your violation of these Terms or any applicable law or regulation
• Your infringement of any third-party intellectual property, privacy, or other rights
• Any dispute between you and a third party arising from your use of the Service
• Your configuration, operation, or security of a self-hosted deployment

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service, including but not limited to business data, technical specifications, pricing, and commercial terms ("Confidential Information"). Confidential Information shall not be disclosed to any third party without the disclosing party's prior written consent, except as required by law.

This obligation survives termination of these Terms for a period of three (3) years.

13. Termination

13.1 Termination by You

You may terminate your use of the Service at any time by contacting us or deleting your account. Termination does not relieve you of obligations accrued prior to termination, including payment of any outstanding fees under a commercial agreement.

13.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service immediately, without notice, if you: (a) violate these Terms; (b) engage in illegal activity; (c) pose a security risk to the Service or other users; or (d) fail to pay fees due under a commercial agreement after a reasonable cure period.

13.3 Effect of Termination

Upon termination: (a) your licence to use the Service is immediately revoked; (b) you must cease all use of the Service; (c) your data will be retained for 30 days for recovery purposes, then permanently deleted unless otherwise required by law or agreed in a commercial agreement. Sections 6 (Intellectual Property), 10 (Disclaimers), 11 (Indemnification), 12 (Confidentiality), and 14 (Dispute Resolution) survive termination.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The courts of competent jurisdiction in India shall have exclusive jurisdiction over any disputes.

14.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted in English, and the seat of arbitration shall be in India. The arbitral award shall be final and binding on both parties.

14.3 Injunctive Relief

Notwithstanding Section 14.2, either party may seek injunctive or other equitable relief in any court of competent jurisdiction for the protection of intellectual property rights, confidential information, or to prevent unauthorised access to the Service.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease use of the Service.

For Clients with active commercial agreements, changes to these Terms will not override the specific terms of their commercial agreement.

16. Contact Information

If you have questions about these Terms, contact us:

• Email: ashishkdmathpal@gmail.com
• WhatsApp: +91 95617 54164
• Website: https://theworkbuddy.app

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable commercial agreement, constitute the entire agreement between you and The Work Buddy regarding use of the Service. In the event of conflict, the order of precedence shall be: (1) commercial agreement, (2) these Terms, (3) Privacy Policy.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

17.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

17.4 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government action, power failure, internet disruption, or failure of third-party services.

17.6 Independent Contractor

The relationship between you and The Work Buddy is that of independent parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.